Aetna
Standard Broker Commissions
Medical
Dental
With Medical – 10% for First Year Only
Vision
- *Contract limits are based on eligible employees for groups 101+
Carrier Contacts & Renewal Services
Carrier Contacts
Broker Support
Email:
westaat@aetna.comPhone:
800-343-6101, option 6
Broker Portal Access
Employee Add/Term/Change Form Submission
Email:
enrollmentsgw@aetna.com
Employer Change Form Submission
Email:
westaat@aetna.com
Invoice Request
Email:
westaat@aetna.comRenewal Services
Contact Info
Phone:
800-343-6101; option 4
Due Date
10th of the month prior to renewal. Aetna will not accept renewal changes after the renewal date.
Renewal Portal
Services: Access renewals, view plan enrollment, submit group changes, and obtain plan benefits.
Renewal Billing & Enrollment Issues
Email:
WestAAT@aetna.comPhone:
800-343-6101; option 6
Guides & Resources
Small Group Enrollment Kit
Find everything you need to enroll with confidence. Our Carrier Enrollment Kits include the most up-to-date forms, applications, and brochures for each health plan we represent.
Organized by carrier and region, these kits make it easy for you and your clients to get started quickly and accurately.
Summary of Benefits & Coverage
Summary of Benefits & Coverage provides a centralized location to view and download standardized summaries for each carrier and plan.
These documents help your clients make informed decisions by clearly outlining coverage details, cost-sharing, and what to expect from their plan.
Provider & Rx Search
Help clients find their doctors and medications with ease. Our Provider & Rx Search gives you direct access to each carrier’s search portal, so you can quickly verify doctors, specialists, hospitals, and covered prescriptions.
Page Last Updated: January 14, 2026
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