Aetna & Aetna Funding Advantage (AFA)
Standard Broker Commissions
- *Contract limits are based on eligible employees for groups 51+
Carrier Contacts & Renewal Services
Carrier Contacts
Broker Support
Email:
westaat@aetna.comPhone:
800-343-6101, option 6
Broker Portal Access
Employee Add/Term/Change Form Submission
Email:
enrollmentsgw@aetna.comEmployer Change Form Submission
Email:
westaat@aetna.comInvoice Request
Email:
westaat@aetna.comRenewal Services
Contact Info
Phone:
800-343-6101; option 4
Due Date
10th of the month prior to renewal. Aetna will not accept renewal changes after the renewal date.
Renewal Portal
Services: Access renewals, view plan enrollment, submit group changes, and obtain plan benefits.
Renewal Billing & Enrollment Issues
Email:
WestAAT@aetna.comPhone:
800-343-6101; option 6
Guides & Resources
Summary of Benefits & Coverage
Summary of Benefits & Coverage provides a centralized location to view and download standardized summaries for each carrier and plan.
These documents help your clients make informed decisions by clearly outlining coverage details, cost-sharing, and what to expect from their plan.
Provider & Rx Search
Help clients find their doctors and medications with ease. Our Provider & Rx Search gives you direct access to each carrier’s search portal, so you can quickly verify doctors, specialists, hospitals, and covered prescriptions.
Page Last Updated: January 5, 2026